Stores
Official APIs, no store passwords
Google Play connects through Google’s own sign-in, App Store Connect through an API key you create and can revoke. We never ask for your store passwords, and stored credentials are encrypted.
App reviews & user feedback
Hear your users.Build better apps.
Manage reviews and feedback across your apps. Understand what matters, and let Backpanel handle routine replies.
- Connect your apps in minutes, once permissions are granted
- Read reviews in any language, reply in the reviewer’s own
- Spot recurring issues and see what comes up most
How it works
From scattered feedback to a clear picture
Reviews from two stores, feedback in many languages, and recurring issues in separate inboxes. Backpanel brings it together in four steps.
01 · Collect
Every voice in one place
Connect App Store Connect and Google Play, and every review from every app lands in one shared inbox. Feedback from your own app arrives next to them through Backpanel’s API.
02 · Understand
Turn feedback into understanding
Translate any review with one click. Each is tagged with sentiment and topics and sorted into problems and praise, so 400 reviews become the handful of things that matter. Unanswered low ratings are flagged for attention.
03 · Respond
Routine replies on Autopilot
Backpanel drafts replies in the reviewer’s own language, following the tone and rules you write in plain words. Turn on Autopilot for an app and it sends the routine ones itself, only when it’s confident, and leaves anything sensitive, like billing, privacy or legal, to you. It’s off by default and only touches new reviews.
04 · Improve
Build better apps from real feedback
See, per app, what users keep asking for and what keeps breaking. Every review carries the version it came from, so you can tell whether a problem started with a release. Mark items done as you fix them.
Under the hood
The unglamorous stuff that makes it work
Languages
Read in yours, reply in theirs
Translate any review with one click. Drafts are written in the reviewer’s language, and you can translate them back before sending.
In-app
In-app feedback via API
Send feedback from your own app to Backpanel’s API with an app key. Keys are hashed and can be revoked.
Control
You decide how much is automated
Autopilot is off by default, only touches reviews that arrive after you switch it on, and logs every decision. Sensitive cases always stay with you.
Who it’s for
Built for apps that get more feedback than one person can read
What matters isn’t how many apps you have, but how much comes in: lots of reviews, several markets and languages, or several people taking turns to check. That’s when the store consoles stop being enough.
- Established studio with many active apps
- Mobile company with high review volume in many languages
- Product and support teams sharing one inbox
- A single app with a constant flow of reviews
Pricing
Here’s what it costs
No “contact sales”. Nothing per app, nothing per seat, no bill that changes when you ship your tenth app. The number is on the page, and it’s the number.
Studio
For app teams with steady review volume
€299/mo
Billed annually
Book a walkthrough- Apps
- Unlimited
- Team members
- Unlimited
- Review and feedback inbox
- Included
- Topics and insights
- Included
- Drafts and Autopilot
- Included
- In-app feedback via API
- Included
- Onboarding
- Setup walkthrough included
Growth
For teams managing high review volumes
€799/mo
Billed annually
Book a walkthrough- Apps
- Unlimited
- Team members
- Unlimited
- Review and feedback inbox
- Included
- Topics and insights
- Included
- Drafts and Autopilot
- Included
- In-app feedback via API
- Included
- Onboarding
- Personal onboarding
Scale
For established publishers at scale
€1,499/mo
Billed annually
Book a walkthrough- Apps
- Unlimited
- Team members
- Unlimited
- Review and feedback inbox
- Included
- Topics and insights
- Included
- Drafts and Autopilot
- Included
- In-app feedback via API
- Included
- Onboarding
- Dedicated contact, quarterly review
Every plan includes the whole product. Plans differ in how we help you get started.
Trust
We run our own apps in Backpanel
Backpanel is built by Kodeo Labs, a studio in Åland. Our own apps reach around 50,000 monthly active users. We built Backpanel to manage feedback from our own products. We use it every day, so we’re the first to notice when something needs improving.
Someone just wrote what you needed to know. You just haven’t seen it yet
Backpanel brings your app reviews and feedback together, helps you spot recurring issues, and can handle routine replies. Request a 30-minute walkthrough and we’ll help you connect your first app.